Online Customer Service - This Is How You Own It
Oct 16, 02:37 PMMy friend René just send me a link to a story about Zappos customer service that has me stunned and in total awe. Check it out. And then go try and be like that...
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dan.klyn@gmail.com
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My name is Dan Klyn, and I'm an information architect.
I work with amazing people at a nonprofit company called Flannel in Grand Rapids, Michigan.
I also teach IA in the library science programs at the University of Michigan and at Wayne State University.